Frequently Asked Questions

What is the delivery time for my order?

When you order something from Vallune, the delivery time is different from what you may be used to. Because our products are sent directly from our suppliers, we can save enormously on storage and transportation costs. This makes it possible for us to offer our products at such competitive prices.

The average delivery time is 5 to 10 working days (Mon-Fri, excluding public holidays).

What should I do if I have not yet received my order?

Due to the enormous interest in our products, your product may arrive a little later than expected. We hope for your understanding. If this period has passed and you still have not received your order, please send an email to Info@Laurent-North.com. We will then find out what is going on with your package.

I would like to exchange/return my order. How do I do this?

To send a return, simply contact our customer service via Info@Laurent-North.com. Include your name, order number (e.g. #0000) that you received in the confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. Once that has been done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the courier you wish to use for more information about prices.

What are the conditions for returning my product(s)?

There is always a return period of 30 days. The return period starts on the day you received the item. However, there are conditions for returning.

You can only return the item if:

● The return period has not yet expired;

● The product is in its original packaging and all labels are still attached;

● The product has not been used.

What payment methods can I use?

We accept payments via iDeal, Bancontact, credit card and Klarna. If you are not sure whether your payment method is accepted, follow the steps on the payment page to view all possible options.

All transactions are processed via secure and reliable payment systems and are therefore 100% secure.

What if I have not received a confirmation email for my order?

That is not supposed to happen. Please send an email with your full name and email address to Info@Laurent-North.com. We will help you quickly.

Can I cancel my order?

Would you like to cancel your order for whatever reason? Send an email to Info@Laurent-North.com as soon as possible. Include your name, the order number (e.g. #0000) that you received in the confirmation email and the reason why you would like to cancel the order.